Clear terms for a confident stay.

1. Reservations

Room and banquet reservations are confirmed subject to availability. Online bookings create a request or confirmation according to the flow shown at checkout. You are responsible for providing accurate guest details.

2. Rates & taxes

Displayed rates may exclude applicable taxes and service charges unless stated otherwise. Final payable amounts are confirmed before payment or at check-in as applicable.

3. Cancellation & modification

Cancellation windows and modification rules vary by rate plan and event booking type. Please review the conditions shown during booking or contact the front desk for assistance.

4. Check-in & check-out

Standard check-in and check-out times apply unless a special arrangement is confirmed in writing. Valid government ID may be required at arrival.

5. Guest conduct

Guests agree to respect property rules, safety guidelines, and other guests. BESTIND Hotels reserves the right to refuse or discontinue service in cases of policy misuse or unsafe behavior.

6. Events & banquets

Banquet inquiries are reviewed by our events team. Final confirmation, menu, setup, and commercial terms are agreed separately after inquiry review.

7. Liability

We take reasonable care of guest belongings within published hotel practices, but are not liable for loss beyond applicable law and stated property policies.

For clarification on any clause, contact our front desk before confirming your reservation.