We protect guest information with care and transparency.
This policy explains what information we collect for bookings and service, why we use it, and how we safeguard it.
Information we collect
When you book a room, submit a banquet inquiry, or contact us, we may collect name, mobile number, email, stay preferences, event details, and related booking information.
How we use information
- To confirm and manage reservations and event inquiries
- To communicate updates, OTP verification where enabled, and service messages
- To improve guest experience and property operations
- To meet legal, accounting, and compliance requirements
Sharing
We do not sell personal information. Data may be processed by trusted operational systems and service providers strictly for hospitality operations (for example messaging, payments, or IT infrastructure).
Data security
We apply reasonable administrative and technical safeguards. Guests should also protect OTP codes and account credentials shared during digital booking flows.
Retention
Booking and guest records are retained as needed for service delivery, audit, and legal obligations, then removed or anonymized according to internal policy.
Your choices
You may request updates to your contact details or ask questions about stored booking information by contacting the front desk or reservations email listed on our Contact page.
By using our website and booking services, you acknowledge this privacy policy.